FRANCE CHANNEL - US
PRIVACY POLICY
US Market
Version date: 18 August 2026
1. Who We Are and Scope
France Channel is a video-streaming and subscription service operated
by France Channels SAS, a company organized under the laws of the French
Republic (“France Channel,” “France Channels,” “we,” “us,” or
“our”).
This US Privacy Policy explains how we collect, use, disclose, retain
and protect personal information when you use France Channel websites,
applications, software, video-streaming services, subscription services
and related features in the United States (collectively, the
“Services”), or communicate with customer service about the
Services.
This Policy does not replace additional notices that may apply to a
particular product, promotion, platform or jurisdiction. By using the
Services, you acknowledge the practices described in this Policy.
Questions may be sent to privacy.us@francechannel.tv.
Depending on how you use the Services, we may collect the following
categories of personal information:
-
Identifiers and contact information, such as name, email address,
account ID, postal or billing address, telephone number and similar
identifiers.
-
Account and subscription information, such as plan, subscription
status, start date, renewal date, cancellation date, account preferences
and accepted subscription terms.
-
Payment and transaction information, such as payment-method type,
transaction records, billing history, refunds, credits and limited
payment identifiers. Full payment-card details may be processed directly
by payment providers.
-
Age-related information, such as date of birth or an age or
eligibility declaration where collected to apply the Services’ age
requirement.
-
Device and technical information, such as IP address, browser
type and version, operating system, device model, device identifiers,
application version, network and connection information, diagnostic data
and mobile advertising identifiers.
-
Usage and viewing information, such as pages visited, programs
and channels viewed, viewing duration, searches, playback progress,
playback settings, interactions, preferences and responses to features
or offers.
-
Location information, including approximate location derived from
an IP address and, where permitted and enabled, more precise network or
device location information.
-
Communications and support information, such as messages sent to
customer service, inquiries, complaints, survey responses, competition
entries and other information you choose to provide.
-
Marketing and preference information, such as communication
preferences, campaign interactions, content interests and responses to
recommendations or special offers.
-
Social-media and sign-in information, such as public profile
information or account information a social-media provider shares with
us with your permission when you use that provider to register or sign
in.
-
Information received from other third parties, such as app
stores, payment providers, identity and fraud-prevention providers,
analytics providers, advertising partners, content-distribution partners
and social-media platforms.
-
Information from data suppliers, which may include demographic
information, publicly available information, purchase data and
advertiser data, where permitted by applicable law.
We may combine information collected from different sources and may
create inferences about interests or preferences to personalize Content,
recommendations and marketing, subject to applicable law and your
privacy choices.
We may use personal information to:
-
Create, authenticate and administer accounts and
subscriptions.
-
Provide, maintain, secure, troubleshoot and improve the Services
and playback experience.
-
Process recurring subscription payments, taxes, refunds, credits,
failed payments and payment-related support.
-
Send purchase confirmations, account notices, service messages,
billing notices, renewal notices, annual notices, trial notices,
price-change notices, cancellation confirmations, security alerts and
other transactional or legally required communications.
-
Provide customer service and respond to questions, requests,
complaints or closed-captioning concerns.
-
Personalize Content, recommendations, features and marketing
based on viewing behavior, preferences and available demographic
information.
-
Measure and analyze how the Services and campaigns are used,
conduct surveys and research, test features and develop new products or
functionality.
-
Prevent, detect and investigate fraud, payment fraud, abuse,
copyright infringement, unauthorized access, security incidents and
other unlawful activity.
-
Enforce our rights, protect Content and licensing restrictions,
comply with the Terms and protect France Channel, users and third
parties.
-
Comply with applicable laws, legal processes, regulatory requests
and recordkeeping obligations.
-
Send marketing communications where permitted and consistent with
your choices, administer promotions and manage email-suppression
lists.
-
Create aggregated, de-identified or anonymized information for
analytics, research, reporting and other lawful business
purposes.
4. Subscription and
Renewal Communications
If you have a subscription, we use account, contact, transaction and
subscription information to administer the subscription and send
transactional communications. These may include registration and
purchase confirmations, payment-related messages, cancellation
confirmations, renewal notices, annual notices, trial notices,
price-change notices and other communications required by law.
We do not generally send a separate email before every unchanged
monthly recurring charge. This does not affect our obligation to send an
annual reminder or another renewal, trial, fee-change or legally
required notice when applicable by law.
For California and qualifying Washington, D.C. subscribers, we may
use your name, billing address, email address, plan, renewal period,
billing frequency, amount, renewal or cancellation date and account
status to generate and deliver the notices described in the US Terms and
Conditions and required by applicable law.
5. Legal and Business Purposes
Depending on the applicable law and the context, we may process
personal information because it is necessary to provide a Service you
requested, perform our agreement with you, comply with a legal
obligation, prevent fraud or abuse, protect rights and safety, or pursue
another lawful business purpose. Where consent is required, we will
request it and honor applicable withdrawal or opt-out rights.
We seek to collect, use, retain and disclose personal information
only to the extent reasonably necessary and proportionate for the
disclosed purposes or for another compatible purpose permitted by
law.
We may disclose personal information to the following categories of
recipients:
-
Payment processors and payment-service providers, to process
subscriptions, recurring payments, fraud checks, refunds and related
support.
-
Hosting, cloud, security, communications, email,
customer-support, analytics and technology providers that perform
services on our behalf.
-
Content licensors, rights-management providers and distribution
partners where reasonably necessary to deliver, authenticate and protect
the Services and Content.
-
Advertising, analytics and social-media providers, subject to
applicable law and your privacy choices.
-
Professional advisers, insurers, auditors, lenders and other
business partners where reasonably necessary for legitimate business,
compliance or risk-management purposes.
-
Government authorities, courts, law enforcement, regulators,
internet-service providers or content-protection organizations when
required or permitted by law, including to protect rights or investigate
suspected unlawful activity.
-
A buyer, investor, lender, successor or other relevant party in
connection with a merger, acquisition, financing, restructuring,
bankruptcy or sale or transfer of all or part of our business or
assets.
We require service providers that process personal information on our
behalf to use appropriate contractual, organizational and technical
safeguards and to process information only for authorized purposes.
Payment partners may also use transaction data for fraud detection and
prevention and are expected to maintain applicable payment-card security
standards.
7. Sale, Sharing and
Targeted Advertising
We do not sell personal information for money. Certain disclosures to
advertising, analytics or social-media partners may nevertheless be
considered a “sale,” “sharing,” “targeted advertising” or similar
activity under the broad definitions used by some state privacy laws.
For example, those partners may receive identifiers, device information,
approximate location, browsing or viewing activity, campaign
interactions or inferences to measure or personalize advertising.
Where applicable law gives you a right to opt out, we will provide an
appropriate mechanism, which may include a privacy-choice tool, account
setting, a “Do Not Sell or Share My Personal Information” link or
recognition of a legally required universal opt-out signal such as
Global Privacy Control.
We do not knowingly sell or share the personal information of
consumers under 16 without any authorization required by applicable
law.
8. Cookies and Similar
Technologies
We and our service providers may use cookies, local storage, software
development kits, pixels, tags, web beacons, device identifiers, HTTP
referrers and similar technologies to:
-
Operate and secure the Services, keep you signed in and
administer systems.
-
Remember preferences, playback settings and playback
progress.
-
Analyze use of the Services, diagnose performance and improve
features.
-
Measure email and online campaigns, personalize Content and,
where permitted, support advertising and audience matching.
-
Understand traffic sources and interactions across websites,
applications, devices and communications.
You can manage certain choices through any cookie or
privacy-preference tool we provide and through browser or device
settings. Some essential technologies are necessary for authentication,
security, payment, playback or other core functionality and cannot be
disabled through a preference tool. Disabling other technologies may
reduce functionality or make some features unavailable.
We do not currently respond to general “Do Not Track” browser signals
because there is no uniform industry standard. Where applicable law
requires recognition of Global Privacy Control or another universal
opt-out mechanism, we will honor the legally recognized signal as
required.
9. Data Retention
We retain personal information for as long as reasonably necessary
for the purposes described in this Policy, including to provide the
Services, maintain transaction and consent records, satisfy tax and
accounting obligations, resolve disputes, enforce agreements, prevent
fraud and comply with legal obligations. Retention periods vary by
category, purpose and applicable law.
After cancellation, we may retain limited account, transaction,
communication, consent or suppression records where necessary to
demonstrate the subscription terms accepted, establish or defend legal
claims, comply with law, prevent fraud or avoid sending marketing that
you have declined. We may retain de-identified or anonymized information
for longer where it cannot reasonably be linked back to you.
When personal information is no longer required, we will delete,
de-identify, aggregate or securely dispose of it as appropriate.
10. Security
We use reasonable administrative, technical and organizational
measures designed to protect personal information against unauthorized
access, use, disclosure, alteration and destruction. These may include
access controls, contractual safeguards, security monitoring and
payment-industry controls used by our payment partners. No method of
transmission or storage is completely secure, and we cannot guarantee
absolute security.
11. International Processing
France Channel is operated from France and may use service providers
in the United States, European Union, United Kingdom and other
countries. Personal information may therefore be processed or stored
outside the state or country where you live and may be subject to lawful
access requests from governments, courts or law-enforcement authorities
in those locations.
Where applicable law requires safeguards for an international
transfer, we will use appropriate contractual, organizational or other
legally recognized measures designed to provide the required level of
protection.
12. Your US Privacy Rights
Depending on where you live and whether the applicable law covers
France Channel or the relevant processing, you may have rights to:
-
Confirm whether we process your personal information and access
categories or specific pieces of information.
-
Correct inaccurate personal information.
-
Delete personal information, subject to applicable
exceptions.
-
Obtain a portable copy of certain personal information.
-
Opt out of sale, sharing, targeted advertising or certain
profiling.
-
Limit certain uses or disclosures of sensitive personal
information where the right applies.
-
Appeal a decision concerning a privacy request where applicable
law provides an appeal right.
To submit a privacy request, email privacy.us@francechannel.tv
and describe the request and the state in which you reside. We may need
to verify your identity and, where permitted, the authority of an agent
acting for you. We will respond within the period required by the law
that applies to the request and will provide any applicable appeal or
regulator information.
We will not discriminate against you for exercising an applicable
privacy right, except as permitted by law. Certain information may be
exempt from a request, including information needed to complete a
transaction, provide the Services, protect security, prevent fraud,
comply with law or establish or defend legal claims.
13. California Residents
To the extent the California Consumer Privacy Act, as amended
(“CCPA”), applies, California residents may have rights concerning
access, correction, deletion, portability, opting out of sale or
sharing, limiting certain uses of sensitive personal information and
non-discrimination.
Depending on how you use the Services, the categories of personal
information we may have collected during the preceding 12 months include
identifiers; customer records; commercial and subscription information;
internet or other electronic-network activity; geolocation data;
account-login information; inferences; and other information described
in Section 2. We collect this information from you, your devices,
service providers, platforms, social-media services, advertising or
analytics partners and data suppliers. We use and disclose it for the
purposes and to the recipients described in Sections 3 through 8.
Certain advertising or analytics disclosures may be treated as sale
or sharing under the CCPA. California residents may use any “Do Not Sell
or Share My Personal Information” mechanism we provide, an applicable
privacy-choice tool or Global Privacy Control. We may verify access,
correction or deletion requests as permitted by law, and authorized
agents may submit requests where we can reasonably verify their
authority.
California law may also permit a California resident to request
information once per calendar year about personal information disclosed
to third parties for their own direct-marketing purposes. A request may
be sent to privacy.us@francechannel.tv
with “California Direct Marketing Request” in the subject line.
14. Other State Privacy Laws
Residents of states with comprehensive privacy laws may have
additional rights. Depending on the applicable state, these may include
rights to access, correct, delete, obtain a portable copy, opt out of
targeted advertising, sale or certain profiling, limit particular
processing and appeal a decision. The scope, definitions and exemptions
differ by state. We will apply the rights and exceptions required by the
law applicable to your residence and may maintain state-specific
supplements or procedures as laws change.
15. Children and Minors
The Services are not directed to children under 16, and a person
under 16 may not register for a France Channel account or provide
personal information to us. If we obtain actual knowledge that an
account was created by a child under 16 in violation of the US Terms and
Conditions, we will take appropriate steps to close the account and
delete associated personal information, subject to any legal obligation
to retain limited records.
A user who is at least 16 but under the age of legal majority may use
the Services only with the involvement and approval of a parent or
guardian. Nothing in this section limits privacy rights that apply to
minors under state law. We do not knowingly sell or share personal
information of consumers under 16 without any legally required
authorization.
16. Marketing Communications
You may opt out of promotional email marketing at any time by using
the unsubscribe link in a marketing message or changing available
account preferences. We may keep a limited suppression record so that we
can honor the request. Transactional, account-security, billing,
renewal, cancellation and legally required messages are not marketing
communications and may continue while necessary to administer the
account or comply with law.
We may measure email-campaign performance using pixels or similar
technology. Depending on your email provider, you may be able to limit
this measurement by blocking remote images.
17. Third-Party Services
The Services may contain links to or integrations with third-party
websites, platforms, app stores, payment services, social networks,
analytics providers or advertising services. Their privacy practices are
governed by their own notices. We are not responsible for third-party
privacy practices except as required by applicable law.
18. Changes to This Privacy
Policy
We may update this Privacy Policy from time to time to reflect
changes in law, technology, the Services or our business practices. We
will post the updated version and, where required by law, provide
additional notice or obtain consent. The effective or version date will
appear at the beginning of the Policy.
Privacy questions and requests: privacy.us@francechannel.tv
Customer support: support.us@francechannel.tv
Privacy Officer / Data Protection Officer: Thomas
Levassor
Mailing address: France Channels SAS, 8 Avenue
Raphaël, 75016 Paris, France
Where the General Data Protection Regulation applies to particular
processing, our Privacy Officer also acts as our Data Protection
Officer. This US Policy does not replace any separate notice required
for another jurisdiction.
20. Quick Privacy Summary
FRANCE CHANNEL - UK
PRIVACY POLICY
UK Market
Version date: 18 August 2026
1. Who We Are and Scope
France Channel is a video-streaming and subscription service operated
by France Channels SAS, a company organised under the laws of the French
Republic ("France Channel", "France Channels", "we", "us" or "our").
France Channels SAS is the controller of the personal data described in
this Policy.
France Channels SAS is established at 8 Avenue Raphaël, 75016 Paris,
France. France Channel is not established in the United Kingdom and does
not maintain a UK branch, office or customer-service representative. All
privacy communications with France Channel must be made by email as
described in Section 19.
This UK Privacy Policy provides information under the UK GDPR and the
Data Protection Act 2018 and explains how we collect, use, disclose,
retain and protect personal data when you use France Channel websites,
applications, software, video-streaming services, subscription services
and related features in the United Kingdom (collectively, the
"Services"), or communicate with us about the Services.
This Policy should be read with the UK Terms and Conditions and any
additional notice presented for a specific feature or third-party
platform. It is not a request for consent to all processing: France
Channel relies on the lawful bases explained below. Questions may be
sent to privacy.uk@francechannel.tv.
2. Personal Data We Collect
Depending on how you use the Services, we may collect the following
categories of personal data:
-
Identifiers and contact information, such as your name, email
address, account ID, billing address, telephone number if you choose to
provide one, and similar identifiers.
-
Account and subscription information, such as your plan,
subscription status, start date, free-trial dates, first charge date,
renewal date, cancellation date, account preferences and accepted
subscription terms.
-
Age and eligibility information, such as your date of birth, age
declaration and the record that a person aged 16 or 17 confirmed parent
or guardian involvement and approval.
-
Checkout and consent records, such as the date and time, wording
and version of your automatic-renewal acknowledgement, your selection of
immediate access or a 14-day delayed start, your express request for
immediate digital-content supply and your acknowledgement concerning
loss of the statutory cancellation right.
-
Payment and transaction information, such as payment-method type,
limited payment identifiers, transaction records, billing history,
refunds, credits and failed-payment information. Full payment-card
details may be processed directly by payment providers.
-
Device and technical information, such as IP address, browser
type and version, operating system, device model, device identifiers,
application version, network and connection information and diagnostic
data.
-
Usage and viewing information, such as pages visited, programmes
and channels viewed, viewing duration, searches, playback progress,
playback settings, watchlists, interactions and content
preferences.
-
Approximate location information derived from your IP address or
device settings, used to determine whether Content may be supplied in
the authorised territory. We do not need precise GPS location for the
ordinary Services described in this Policy.
-
Communications and support information, such as emails,
enquiries, complaints, feedback, subtitle or accessibility reports and
survey or research responses you choose to provide.
-
Communication preferences, such as whether you have chosen to
receive optional France Channel promotional emails and records needed to
honour an unsubscribe request.
-
Third-party platform and sign-in information, such as information
supplied by an app store, payment provider, distribution partner or
social sign-in provider where you use that service to register, pay or
access France Channel.
We may combine data collected from these sources and may infer
Content interests or preferences from viewing activity to provide
recommendations and improve the Services. France Channel does not use
personal data to place advertising in the Services.
3. How We Collect Personal
Data
We collect personal data directly from you when you register,
subscribe, choose a trial-start option, make a payment, change settings,
cancel, exercise a right, contact support, participate in a survey or
otherwise communicate with us.
We collect technical, usage, viewing and approximate-location data
automatically from your browser, application, device or network when you
use the Services, including through cookies and similar technologies
described in Section 8.
We may receive data from payment providers, app stores, distribution
platforms, identity and fraud-prevention providers, hosting and
technology suppliers, social sign-in providers and other service
providers involved in delivering the Services. A third party that
controls its own service processes data under its own privacy
notice.
4. Why We Use
Personal Data and Our Lawful Bases
UK data-protection law requires France Channel to have a lawful basis
for each use of personal data. More than one basis may apply where the
purposes are genuinely distinct. The table below describes the main
purposes, data and lawful bases for the Services covered by this
Policy.
| Create, authenticate and administer accounts; provide
subscription access, playback and account features. |
Identifiers, contact, account, subscription, device, technical,
usage, viewing and approximate-location data. |
Performance of a contract; legitimate interests where needed to
operate and secure the Services. |
| Apply the minimum-age requirement and record the information
supplied at registration. |
Date of birth, age declaration, account data and related support
records. |
Performance of a contract; legitimate interests in enforcing
eligibility and protecting younger users. |
| Record the auto-renewal acknowledgement and the
immediate-start or 14-day-delay choice; administer statutory
cancellation rights. |
Checkout records, consent and acknowledgement records, plan, dates,
account and communications data. |
Performance of a contract; compliance with legal obligations;
legitimate interests in proving the contract terms accepted. |
| Process recurring payments, VAT, refunds, credits, failed
payments and payment support. |
Account, subscription, payment, transaction and contact data. |
Performance of a contract; compliance with legal, tax and accounting
obligations. |
| Send purchase confirmations, service messages,
annual-renewal reminders, price-change notices, cancellation
confirmations and other transactional notices. |
Contact, account, subscription, transaction and communications
data. |
Performance of a contract; compliance with legal obligations. |
| Provide Content, enforce territorial and licensing
restrictions and protect digital rights. |
Account, subscription, device, technical, usage, viewing and
approximate-location data. |
Performance of a contract; legitimate interests in protecting
licensed Content and preventing unauthorised access. |
| Remember playback progress, preferences and provide Content
recommendations. |
Account, usage, viewing and preference data. |
Legitimate interests in personalising and improving the viewing
experience; performance of a contract where the feature is part of the
Service selected. |
| Provide customer support and handle enquiries, complaints,
payment issues and accessibility reports. |
Identifiers, account, subscription, payment, communications,
technical and usage data. |
Performance of a contract; legitimate interests in resolving issues
and improving support; compliance with legal obligations where
applicable. |
| Prevent, detect and investigate fraud, abuse, copyright
infringement, security incidents and unlawful activity. |
Account, payment, device, technical, usage, viewing,
approximate-location and communications data. |
Legitimate interests in security, fraud prevention and rights
protection; compliance with legal obligations. |
| Measure use, diagnose performance, test features and improve
the Services. |
Device, technical, usage, viewing and aggregated data. |
Legitimate interests, subject to any consent required for
non-essential cookies or similar technologies. |
| Comply with law, regulatory requests, recordkeeping duties
and establish, exercise or defend legal claims. |
Any relevant account, transaction, technical, usage, viewing or
communications data. |
Compliance with legal obligations; legitimate interests in
protecting legal rights. |
| Send optional France Channel promotional
emails. |
Name, email address, communication preferences and limited content
interests. |
Consent. You may withdraw consent at any time. |
| Create aggregated or anonymised reporting and research
information. |
Account, usage, viewing, technical and survey data before
aggregation or anonymisation. |
Legitimate interests while personal data is used; UK GDPR no longer
applies once data is irreversibly anonymised. |
Where France Channel relies on legitimate interests, those interests
include operating and improving an advertising-free streaming service,
protecting accounts and licensed Content, preventing fraud,
understanding service performance and managing legal claims. We assess
whether those interests are outweighed by your rights and expectations.
You may object as described in Section 13.
5.
Subscription and Renewal Records and Communications
France Channel uses account, contact, transaction and subscription
data to administer recurring subscriptions and to send transactional
communications. These may include registration and purchase
confirmations, payment-related messages, trial and first-charge
information, statutory cancellation information, annual-renewal
reminders, price-change notices, cancellation confirmations and security
messages.
For a direct annual subscription, France Channel uses your email
address, plan, renewal date, price and account status to send the annual
renewal reminder 30 days before the scheduled automatic-renewal payment.
France Channel does not generally send a separate email before every
unchanged monthly recurring charge.
We retain records of the checkout wording, version, date and time;
your age information; your automatic-renewal acknowledgement; your
selection of immediate access or a 14-day delayed start; and any express
consent and acknowledgement concerning supply of digital content. We use
those records to perform the contract, administer your rights and
demonstrate the terms accepted.
6. When We Share Personal Data
France Channel shares personal data only where reasonably necessary
for the purposes described in this Policy, including with the following
categories of recipient:
-
Payment processors and payment-service providers, to process
subscriptions, recurring payments, fraud checks, refunds and related
support. Payment providers may act as independent controllers for some
payment processing.
-
Hosting, cloud, content-delivery, security, communications,
email, customer-support, analytics and technology providers that perform
services for France Channel.
-
Content licensors, rights-management providers and distribution
partners where reasonably necessary to deliver, authenticate and protect
the Services and Content.
-
App stores, device platforms and other third-party subscription
platforms where you purchase or access France Channel through
them.
-
Professional advisers, insurers, auditors, lenders and other
business partners where reasonably necessary for legal, compliance,
accounting or risk-management purposes.
-
Government authorities, courts, law-enforcement bodies,
regulators, internet-service providers or content-protection
organisations when required or permitted by law, including to protect
rights or investigate suspected unlawful activity.
-
A buyer, investor, lender, successor or other relevant party in
connection with a merger, acquisition, financing, restructuring,
insolvency or sale or transfer of all or part of France Channel's
business or assets.
Service providers acting on France Channel's behalf are required to
use appropriate contractual, organisational and technical safeguards and
to process personal data only for authorised purposes. France Channel
seeks to disclose only the data reasonably needed for the recipient's
role.
7. No Advertising or
Sale of Personal Data
France Channel does not provide advertising in the Services. We do
not use viewing data to serve third-party advertisements, and we do not
disclose personal data to advertisers for targeted advertising.
France Channel does not sell personal data for money. We may use
service providers to send France Channel's own transactional or optional
promotional communications, but they may use the data only to provide
that service to France Channel.
8. Cookies and Similar
Technologies
France Channel and its service providers may use cookies, local
storage, software development kits, pixels, tags, web beacons, device
identifiers and similar technologies for the following purposes:
-
Operate and secure the Services, authenticate users, administer
subscriptions and payments, and enforce territorial or Content
rights.
-
Remember preferences, playback settings, watchlists and playback
progress.
-
Diagnose performance, understand how the Services are used, test
features and improve functionality.
-
Measure whether France Channel transactional or optional
promotional emails are delivered or interacted with, where permitted by
law.
Strictly necessary technologies may be used without consent where the
law permits because the Services cannot work properly without them.
Non-essential analytics, performance or email-measurement technologies
will be used only after consent where consent is required, or under
another applicable legal exemption.
France Channel does not use advertising or targeted-advertising
cookies in the Services. You can manage non-essential choices through
any cookie-preference tool we provide and through browser or device
settings. Disabling necessary technologies may prevent authentication,
payment, playback or other core functionality.
9. How Long We Keep Personal
Data
France Channel keeps personal data for as long as reasonably
necessary for the purposes described in this Policy, including to
provide the Services, maintain transaction and consent records, satisfy
tax and accounting obligations, resolve disputes, enforce agreements,
prevent fraud and comply with legal obligations. Retention periods vary
by category, purpose and applicable law.
After cancellation, we may retain limited account, transaction,
communication, consent, withdrawal or suppression records where
necessary to demonstrate the subscription terms accepted, establish or
defend legal claims, comply with law, prevent fraud or avoid sending
promotional communications that you declined.
When personal data is no longer required, we will delete, anonymise,
aggregate or securely dispose of it as appropriate. We may retain
irreversibly anonymised information for longer because it can no longer
reasonably identify you.
10. Security
France Channel uses appropriate administrative, technical and
organisational measures designed to protect personal data against
unauthorised access, use, disclosure, alteration, loss and destruction.
These may include access controls, contractual safeguards, security
monitoring, encryption or pseudonymisation where appropriate, and
payment-industry controls used by payment providers.
No method of transmission or storage is completely secure. You should
use a strong password, keep it confidential, log out on shared devices
and contact support.uk@francechannel.tv
promptly if you suspect unauthorised account use.
11. International
Processing and Transfers
France Channel is operated from France and may use service providers
in the United Kingdom, European Economic Area, United States and other
countries. Personal data may therefore be processed or stored outside
the United Kingdom and may be subject to lawful access requests from
authorities in those locations.
Where UK data-protection law requires a safeguard for an
international transfer, France Channel will rely on an applicable UK
adequacy regulation, the UK International Data Transfer Agreement, the
UK Addendum to approved standard contractual clauses, another legally
recognised safeguard or a permitted exception. We may apply additional
technical and organisational protections where appropriate.
You may email privacy.uk@francechannel.tv
to request more information about the safeguard used for a relevant
transfer, subject to confidentiality and security restrictions.
12. Children and Young People
The Services are not directed to children under 16, and a person
under 16 may not register for an account or provide personal data to
France Channel. If we obtain actual knowledge that an account was
created by a child under 16 in breach of the UK Terms and Conditions, we
will take appropriate steps to close the account and delete associated
personal data, subject to any legal obligation to retain limited
records.
A user who is at least 16 but under 18 may use the Services only with
the involvement and approval of a parent or legal guardian. France
Channel does not currently provide children's profiles or parental
controls within the Services.
13. Your UK Data-Protection
Rights
Subject to the conditions and exceptions in UK data-protection law,
you may have the right to:
-
Be informed about how France Channel uses your personal
data.
-
Request access to personal data France Channel holds about
you.
-
Ask France Channel to correct inaccurate or incomplete personal
data.
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Ask France Channel to erase personal data in circumstances where
the right applies.
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Ask France Channel to restrict processing in circumstances where
the right applies.
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Object to processing based on legitimate interests and object at
any time to direct marketing.
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Receive certain personal data you provided in a structured,
commonly used and machine-readable format and, where technically
feasible, have it transmitted to another controller.
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Withdraw consent at any time where processing is based on
consent, without affecting processing carried out before
withdrawal.
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Not be subject to a decision based solely on automated processing
that produces legal or similarly significant effects, subject to legal
exceptions.
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Complain to the UK Information Commissioner's Office.
To exercise a right, email privacy.uk@francechannel.tv
and describe your request. We may ask for information reasonably
necessary to verify your identity or the authority of a person acting
for you. We will normally respond within one month, although the law
permits an extension for a complex or multiple request. We will explain
any applicable extension, refusal or exemption.
These rights are not absolute. France Channel may retain or continue
using information where necessary to provide the Services, protect
security, prevent fraud, comply with law, protect another person's
rights or establish, exercise or defend legal claims.
If you are not satisfied with France Channel's response, you may
complain to the Information Commissioner's Office. More information is
available at www.ico.org.uk.
14. Data You Must
Provide and Consequences
France Channel needs certain identifiers, contact details, age
information, account details and subscription/payment information to
create an account, establish the contract, provide the Services and
process recurring charges. If you do not provide required information,
France Channel may be unable to create the account, activate the
subscription, verify a cancellation request or provide the relevant
support.
Optional survey responses, feedback and promotional-email choices are
voluntary. Refusing optional data does not prevent you from using the
paid streaming service, although a feature that depends on that data may
not be available.
15. Automated
Decision-Making and Recommendations
France Channel may use viewing and usage data to generate automated
Content recommendations, resume-watching features or popularity
rankings. These features do not produce legal effects or similarly
significant effects on you.
France Channel does not use solely automated decision-making covered
by the UK GDPR to make decisions that have a legal or similarly
significant effect on you. If this changes, we will update this Policy
and provide any information and safeguards required by law before the
processing begins.
France Channel may send promotional emails about France Channel
Content or Services where you have consented. You may withdraw consent
at any time by using the unsubscribe link in a promotional email or by
emailing privacy.uk@francechannel.tv.
We may retain a limited suppression record to honour the request.
Transactional, account-security, billing, annual-renewal,
price-change, cancellation and legally required messages are not
promotional communications and may continue while necessary to
administer the account or comply with law.
17. Third-Party Services
The Services may contain links to or integrations with third-party
websites, app stores, device platforms, payment services, social sign-in
services or other platforms. Their privacy practices are governed by
their own notices. France Channel is not responsible for third-party
privacy practices except as required by applicable law.
If a third party is the merchant of record for your subscription, it
may independently determine how it processes payment, billing, renewal
and cancellation data. You should read its privacy notice and account
settings.
18. Changes to This Privacy
Policy
France Channel may update this Privacy Policy from time to time to
reflect changes in law, technology, the Services or business practices.
We will post the updated version and, where required by law, provide
additional notice or obtain consent. The version date will appear at the
beginning of the Policy.
If a change materially affects how France Channel uses personal data,
we will provide advance notice where required and bring the new use to
your attention before it begins.
Privacy questions and data-protection requests: privacy.uk@francechannel.tv
Customer support, account, billing, trial and cancellation matters:
support.uk@francechannel.tv
Privacy Officer / Data Protection Officer: Thomas Levassor (contact
through privacy.uk@francechannel.tv)
Controller identity: France Channels SAS, 8 Avenue Raphaël, 75016
Paris, France.
France Channel does not provide a telephone, postal or in-person
contact channel for the Services. The Paris address identifies the
controller; all requests and complaints to France Channel under this
Policy must be sent by email. You should contact France Channel first so
that we can try to resolve a privacy concern before you complain to the
Information Commissioner's Office.
20. Quick Privacy Summary
